Organization Service Contracts Consumables
Field Service Time and Material Repair Services
Product Support Training Depot Repair
Installation Spare Parts Specialized Needs
 
 

Organization - TriSquare's Customer Service Headquarters is located in our Coconut Creek, Florida facility and can be reached toll-free by calling:(800) 832-3154 . The Customer Service Department is headed by the Director of Customer Service, who is responsible for all TriSquare Field Engineering and Product Support activities. A central desk, our problem solving center, is reached by dialing our toll free number. From there, you are directed to the support desk, where your call is efficiently handled.

Field Service - All TriSquare furnished equipment and other approved models are eligible for TriSquare's nationwide service care. From installation to on site maintenance, all activities are monitored and supervised by TriSquare's management team in Coconut Creek. To assist you, this team includes highly trained product specialist, and experienced service engineers. In addition, a network of service offices nationwide are available to satisfy your on site service requirements. Please call TriSquare sales should you require the service center closest to you.

Product Support - A product technical support group is available to provide assistance in answering technical questions concerning TriSquare products. This group can be reached simply by calling our toll-free number. All TriSquare customers have this service available to them to get the most out of their TriSquare products.

Installation - TriSquare Field Service is available to install all TriSquare printer systems. This service is provided at a fixed rate and guarantees the product to be operational at your site. Published installation rates are available on all TriSquare products located within our normal service zones. Other areas extended from these zones will be quoted by your TriSquare sales representative in Coconut Creek.

Service Contracts - Annual maintenance contracts are available for TriSquare provided printer systems. Rates may vary for products installed outside normal service zones that are defined as TriSquare service centers. Please check with your sales representative to determine your zone. TriSquare total maintenance provides you with skilled service personnel and unparalleled logistic support at cost effective rates.Standard rates are determined based upon a 8:00 AM to 5:00 P.M. coverage period, five days per week (Monday through Friday), except for national and local holidays. All parts and labor are included, excluding only defined consumables.

TriSquare is pleased to quote service outside our standard zones and time periods. Products that have not been installed by TriSquare or have not been under TriSquare maintenance commencing with the installation date, will require an initial inspection. This inspection is normally provided on a time and material basis. A sample service contract is available for your review, please call your TriSquare sales representative.

Time and Material
- Time and material service calls are available for most TriSquare furnished products. Labor, travel and material cost are charged to the customer at the prevailing rates. All time and material calls are arranged by contacting Customer Service, Coconut Creek. All time and material calls are handled on a best effort response basis (contracted services have our highest priority).


Spare Parts - TriSquare maintains an extensive spare parts inventory on most products sold. Customers may purchase parts through the TriSquare Spares Department at (800) 832-3154. Most emergency orders can be shipped the same day. Quantity discounts are available for quantity buyers.


Consumables - TriSquare offers original factory direct consumables and newly manufactured compatibles for most manufacturer's printers, as well as most popular legacy printers installed today at market leading low costs. TriSquare maintains a large inventory of all consumable items and can usually ship the same day upon receiving your order. TriSquare also offers quantity buyers deep discounts and innovative plans to guarantee inventory availability. Please call TriSquare Consumables Department at (800) 832-3154 for immediate assistance.

Repair Services - TriSquare offers full repair and refurbishment of printers, and subassemblies. Many parts are repairable and can be offered at deep discounts versus the cost of a new part. Depot repair services are available on selected printers. Please contact TriSquare Customer Service or Marketing if your needs indicate depot repair is the most cost effective method to repairing your printer.

Specialized Needs - TriSquare is quite innovative at providing service or training that is particularly suited for your specific needs. We are open to discussing your unique requirements and proposing a plan that will insure that your printer requirements are met.